Beginnings...

Over the course of one's career, one can garner vast amounts of theoretical and experiential knowledge about specific domains or subjects. One's success and influence within those subjects can earn one unique renown, and can be referred to as an SME or Subject Matter Expert. In the professional arena, my primary task has been to access supportability characteristics (or features) of enterprise software products and define requirements to make these products supportable. More specifically, my focus is on Business Intelligence (BI) and Data Warehousing (DW) products.

The umbrella of software supportability is also vast having many branches like deployability, serviceability, maintainability, diagnos-ability, etc. The list can be rather long, but the point is that software supportability is becoming a focus for several enterprise software companies. To solve complex business problems, companies have invested millions of dollars architecting and building rather complex software products. Complexity can be mitigated by having several iterations of simplifying a product over the course of the product lifecycle. One can also build features, ancillary tools and other product offerings to assist in the management of products (e.g. building supportability solutions).

With that said, I have created this blog to share the various discoveries, thoughts, and theories, that I learn and develop during my journey across three key domains: BI, software supportability, and service innovation -- with the hope of being an SME in these subjects. Enjoy!